Table of Contents
Add Issue
Issues can be recorded both in the task menu and during the completion of a checklist. By selecting “Add issue“ the issue will not be related with a checklist.
Various properties can be defined to describe and categorize the issues. By selecting the “save” button the issue gets created.
Select Test Object: To define where the issue occurred, you can select a test object which gets linked to the issue directly. If no test object is selected, the issue is displayed under 'No test object defined'.
Affected Part: If a test object possesses a parts list, an affected part can be selected when the issue is created.
Assigned to: The assigned user will see the issue in his tasks and can edit, reassign and resolve it if he has the permissions.
If the issue is assigned to a person who does not have the appropriate rights, the error message "This user is restricted and won't have access to the issue" appears. This is the case when the user is restricted to other than the selected test object or has no permissions to edit issues.
Due Date: The date and time indicate until when the issue should be resolved. If the date is exceeded, the status of the issue changes to 'Overdue'.
The due date depends on the selected severity level and is stored automatically. A manual change is possible.
Title: The title should represent the issue as clear and compact as possible. Later you can refer to a title to search for certain issues.
Description: The description should include the reason for the issue and any other important information.
Category: The issue should be placed in an appropriate category to identify the responsible area which later allows for further analysis.
Severity: The degree of severity describes the extent or importance of the issue.
The default severity levels are stored as A, B, C, where A is the most severe, B is preselected as the default for new issues, and C has the lowest prioritization. Severity levels can be added, edited, and disabled through the administration area. For more information, see: Issue Severities
Taking and Editing Photos: In the lower right corner photos can be added to the issue via the camera icon to document or describe it in greater detail.
Custom Fields: If the test object for which the issue is created has custom fields, further information can be provided when creating the issue.
Based on customers individual processes the default date can be set for the customer. The field "Due date" can be adjusted for the date and "Time of day" can be adjusted for the time until which the issue should be resolved by the "Assidned to" user or group. For this requirement please contact your Testify consultant.
If not all requirements have been met, an overview of all checks that need to be adjusted before completion appears. Clicking on the respective check takes you directly there and allows you to adjust it accordingly so that the restrictions are met. The link is only activated when the device is online, in offline mode there is no link to the check. Example:
Add and edit photos
By clicking the camera icon in the lower right corner photos can be added to the issue to document or describe it in greater detail.
Data size: Up to 4MB no compression, from 10MB automatic compression. In between, users can decide for themselves if the files should be compressed (or not).
Immediately after the upload, the user can use objects and drawings to point out the location of the issue. The photo can also be cut out and rotated as desired.
Once the photo is added, it can be edited by clicking on the color roller in the upper right corner of the photo.
Remove photos
Photos can be removed as well. Removed photos appear grayed out and are listed at the end. This is traceable via the history and can also be reactivated there. Removed photos are not visible in the PDF protocols.
Resolve Issues
See: https://testify.atlassian.net/wiki/spaces/TWN/pages/1577386090/Issue+overview#Resolve-issue