FAQ's

Testify is the flexible enterprise solution for digital quality assurance of your business processes. From incoming inspection to final acceptance and beyond, you can create and manage digital checklists and workflows. You can get an overview of your business processes, implement safety and quality standards and analyze the data in the integrated dashboards.

With Testify, you can digitize all paper-based processes and documents and collaborate interactively across departments and organizations in a centralized web app. Testify is used in the following areas: production support, business process outsourcing, logistics management, quality management, risk analysis, knowledge management, process management and occupational safety.

Thanks to Testify’s digital checklists, production managers and quality managers save time and effort in issue recording and quality assurance of company processes such as maintenance, internal audits or incoming goods inspections. On average, our customers save 40% in time, paper checklists are replaced by digital checklists and the audit-proof documentation can be accessed in case of questions regarding production.

Yes, in compliance with the Testify standard development process; in close cooperation with the client.

Further developments or customer-specific requirements are planned together with the customer in a requirements meeting and implemented in Testify Standard. Feature requests can be registered via a comfortable ticket portal if our SLAs are used. If required, the feature can be ordered after an internal refinement process. 

Yes, Deployment-Pipeline according to the hosting variant and SLA in coordination with the client.

Depending on the selected operating variant.
A) Software as a Service (SaaS) in Testify shared Cloud (Microsoft Azure): Data is held in central Testify Cloud (MS-Azure) (Netherlands and Northern Ireland)
B) Private Cloud: Installation and hosting in a specially set up MS Azure Cloud environment (resource group), incl. possibility for backup plan
C) Client’s MS Azure Subscription: Deployment and hosting in the customer Azure infrastructure with numerous additional features, such as Azure AD connection
C) On Premise: Deployment and hosting in customer-supplied infrastructure depending on Testify System Requirements.

Yes.

Yes, geo redundancy (Amsterdam and Northern Ireland in Microsoft data centers)

Yes, see privacy policy. 

via iOS-App-Store; Android via Google-Play-Store;
alternatively via WebApp with the same functionality, e.g. in case of on-premise or client-side store restrictions

New versions will be installed in recurring intervals according to our standard release cycle (2 to 4 weeks). Thus, performance improvements are achieved and additional features are available. The basic operation does not change. Release updates are provided to the defined Key-User via our release notes in the user manual before the update.

• Tablet

• Desktop-PC

• Smartphone

Yes, the Testify (Web)App can be given your own corporate design, using our white labeling options.

Notification settings can be adjusted via Administration –> Users –> Notification settings. Here you can define to which event an (e-mail) message should be sent.

No.

Checklists can also be processed without a network connection. To do this, the data of the checklists available offline must be saved on the end device via the "Take offline" item in the task overview.

The checklist(s) is/are then displayed under the "Offline data" menu item and can be started offline from there.

Issues can always be created and processed offline.

Note: If you have worked offline, you must synchronize the local data on the server before exiting Testify. As long as "0" is not displayed on the "SYNCHRONIZED" tab in the "Offline data" menu item, not all data has been synchronized.

Tolerance ranges can be defined for the checks in a checklist (numerical checks) by specifying a lower and upper limit.

In addition, action/warning limits can be defined. Thus, control chart management use cases can also be easily captured in Testify and evaluated in our dashboards.

This is possible based on an import of the variant from a previous system (SAP) in the sense of a parts list. It is relevant here to set up the test specification (checklist in Testify) in such a modular way that you receive a checklist for each variant characteristic, which you can then assign. In addition, the usability of our checklist construction kit is very simple and intuitive, which means that you can also very easily build a new checklist individually for each variant - of course, this depends on how often such a process is triggered.

Issues can be reported and even processed via Testify in the integrated issue process. Within the framework of this process, various options for automation are also possible, such as the automated assignment of defined issues (issue category) to defined users or user groups, including photo documentation.

Third-party systems are integrated via our public Rest API. In addition, there are standard connectors to the most widely used third-party systems.

Our Customer Success Team will be happy to help you and provides you with advice via office@testify.io

Yes, via Application Insights at Testify Shared Infrastructure.

By Service Level Agreements (SLA’s) with proactive notification to defined Key-Users from Testify App Insights Monitoring.

Yes, about all components that could potentially affect the customer.

That depends on the classification of the business-critical components.

Start/end of the outage, reason, approach, workaround, impact

Via our intuitive Customer Service Desk, when using our SLA packages.

Yes, with the jointly defined Testify key users

User name (e-mail address), title, first name, last name, language

Used to identify and assign a user in Testify. Contact through Testify.

Username + Password (via Identy Server)
Integration via Active-Directory possible, incl. Azure AD Look-up

Based on available features, roles can be designed individually and with fine granularity.

Pre-defined standard roles such as issue engineer, quality engineer, quality manager and admin are provided. Own role definitions can also be created and adapted individually.

All actions visible in the frontend (buttons, features, functions, etc.) can be individually authorized for each role. In connection with the creation of groups, we thus enable our customers to map their individual organizational structures – this functionality has already been tested with customers from various industries and of various sizes (from local players to multinational corporations).

Roles can be created individually and independently according to internal company guidelines and responsibilities.

We recommend that you define a role for a defined user group with all rights to avoid possible deadlock problems in advance. In addition, however, you can create your personal administrators with limited rights in various roles and thus map your corporate structure.

Yes, regular penetration tests are performed to ensure security.

SaaS – License agreements in combination with Service Level Agreements (SLA’s)
For interface project additional Software Delivery Agreement

Via SaaS license agreements and Service Level Agreements (SLA’s)
Special conditions for On Premise Hosting (e.g.: license audits)

Yes, depending on the chosen hosting variant and Service Level Agreements (SLA’s)

Via a Service Level Agreement.

The PoC is for a minimum of 3 months and a maximum of 6 months as an accompanied test phase. The following conditions apply for a transition to regular operation:

• Minimum term 12 months

• Cancellation period 3 months to the end of the month (data migration must be checked individually)

• Payment is made in advance for the selected accounting period (annual/quarterly/monthly)

No, maintenance is defined in our general SaaS license agreements and Service Level Agreements (SLA’s) .

Initial training is carried out by Testify (knowledge transfer) by Key-Users defined by the company. Further training of the end-users by your company.

Yes, this is recommended by Testify. In line with the Key-User principle, we recommend that you nominate one or more employees to ensure the transfer of knowledge. Based on this, the training of your end-users can be ensured.